Transforming GRC processes with seamless servicenow integration for a global consulting firm

Challenges faced by the client:

• Efficient integration of UCF with ServiceNow for importing authority documents, control objectives, and controls.
• Customization of policy exception workflows to align with customer requirements.
• Streamlining engagement modules and policy exception processes.
• Ensuring access for audit managers and users to efficiently manage engagements and evidence records.

Reducing the effort required to maintain controls up to date.

Streamlining governance,risk, and compliance for
global success:

Streamlining Governance, Risk, and Compliance for
UCF integration: We seamlessly integrated UCF with the client’s ServiceNow instance, facilitating the import of all authority documents, control objectives, and controls, creating a single source of truth for GRC data.

Customized workflows: We tailored the policy exception workflow and engagement module to align with the client’s specific requirements, ensuring adherence to their defined processes and policies.

Audit & policy management: We configured the ServiceNow platform to effectively manage audit and policy workflows, empowering access control for relevant users and streamlining evidence collection and review.

Data migration: We facilitated the seamless migration of historical data from the client’s old instance to the new ServiceNow platform, ensuring continuity and accessibility of vital information

The benefits reaped:

• Granular access controls granted different teams and users appropriate permissions, fostering accountability and data security.
• Automated workflows significantly minimized manual data entry and routine tasks, allowing users to focus on strategic initiatives.
• Unified data within ServiceNow provided a consolidated view of GRC processes, enabling informed decision-making and proactive risk mitigation.
• Customized engagement modules simplified the management of audits and assessments, boosting efficiency and transparency.

Conclusion

By collaborating with us, the global consulting leader gained a comprehensive GRC ecosystem within ServiceNow. The integrated platform fostered efficient data management, streamlined workflows, and enhanced stakeholder visibility, empowering the client to navigate the complex GRC landscape with confidence and assurance.