Challenges faced by the client:

• Non-standardized onboarding process leading to numerous manual steps.
• Tedious onboarding processes affecting user experience and causing errors.
• Lack of a centralized point of contact overseeing the candidate/new employee experience.

We leveraged our servicenow expertise to craft a comprehensive solution:

Standardized onboarding lifecycle: We implemented a ServiceNow HR Service Delivery process with 10 activity sets and over 50 pre-configured tasks, covering every step of the onboarding journey.

Enhanced employee service center: We deployed the Employee Service Center, empowering new hires with self-service capabilities and centralized access to onboarding resources.

Extensive documentation & training: We provided detailed process documentation and training for the HR team, ensuring smooth adoption and ongoing proficiency.

The benefits reaped:

• Streamlined workflows and automation minimized manual work, enabling new hires to be productive 20% faster.
• The unified and automated process offered a smooth and engaging onboarding journey, boosting satisfaction by 35%.
•  Automated tasks and standardized procedures minimized errors, leading to a 50% decrease in onboarding-related issues.
•  A designated point of contact and consistent information flow ensured clear communication and reduced confusion.

Conclusion

By eliminating the inefficiencies in the onboarding process, our client, one of the Top 4 Global consulting firms, experienced a transformative journey toward enhanced productivity and user satisfaction. The standardized onboarding lifecycle, coupled with the Employee Service Center enhancements, created a foundation for streamlined HR operations. We continue to empower organizations, ensuring they thrive in an environment where efficiency, automation, and user experience are paramount.