Must have conceptual understanding of Business capability, Service Portfolio. Clear understanding of business application and associated service information objects.

Should have implemented CMDB/CSDM solution for customers from scratch which involves gathering of foundation data, creating of the functions document, and successfully discovered more than 90 percent if customer’s infrastructure via ServiceNow Discovery

Should possess a strong knowledge of ServiceNow CMDB, Table Structure of the ServiceNow Platform

Should be able to validate the discovery schedules, integrations that uses MID, and migrate the CIs to MID servers deployed in azure from on-prem and continuous monitoring of ECC queue to check if there are any services running in wrong MIDs

Expertise with the concepts of CMDB/CSDM framework and Asset Management

Establish CSDM best practices with in-depth visibility of both infrastructure and services, improving control of environment and more informed decision-making.

Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool.

Since its only 8 months – it’d have to be someone senior enough to ‘hit the ground running’. Not a long lead up time.

Roles & responsibilities:

Implementation or integration.

• • ITIL certified
  • ServiceNow CIS – CSM Certified
  • ServiceNow CIS – FSM Certified
  • 5+ Years of experience in functional and implementation experience of Customer Service Management (CSM), Field Service Management (FSM) and ITIL Processes/Functions.
  • Knowledge of JavaScript to create Business Rules, Client Scripts, UI Policies and UI Actions, create various workflows, configure and create Customized Widgets in Portal
  •  Expertise on import/export of configuration/asset data.
  • Knowledge of Web Services (XML, HTML, Web Services, REST etc.).